The Villa - Terms & Conditions
When a provisional booking is made, the Hotel will hold this date on your behalf with no obligation for 7 days. If we should receive an enquiry within this time for the same date, we will require you to make your decision within 48hrs after which, if we have not received a deposit and confirmation, the booking will be released.
Deposit and Confirmation of Booking
To confirm your booking we will require an estimate of numbers for the ceremony, wedding breakfast and evening reception, along with a deposit of £1000. This deposit with our offer letter, forms the basis of the contract between the Hotel and the wedding couple. Twelve months in advance of the wedding we ask for an additional £1000 and seek 80% pre-paid 10/12 weeks prior to the wedding. These deposits are non-refundable. The remainder of the main account and any other bills are due one week before the wedding.
Confirmation of Final Numbers
Please keep us informed if the numbers attending the event change. Final numbers are required 21 days prior to the wedding, along with any menu and drink choices. The final invoice will be based on these numbers; any increases in final numbers will also be reflected in the final invoice total. We ask that any rooms you have reserved, be fully confirmed no later than 12 weeks prior. Any rooms not confirmed will be released at this point.
Conduct of Guests
Please remember that although it is entirely our sole aim for you to have the wedding of your dreams, we expect you and your guests to have a fantastic time whilst respecting us, our staff, neighbours and other Hotel guests. We do not allow guests to bring their own food and drink for consumption on the premises. We strive hard to keep our prices reasonable and will refer any problems with your guests to you. If a guest causes damage to their room or any public area we will ask them to make a payment to rectify matters.
Check In / Out Time
Check In time, from 3.00pm Check-Out time is, 11.00am on your departure please return your key to reception. The Hotel reserves the right to revise these terms and conditions at any time.
Privacy Statement & use of Customer Data
All handling & collecting of customer data is processed in accordance with local law & are not sold to 3rd parties.
Credit Card Details
Payments (if taken at the time of booking) are taken via Secure Trading’s payment network which has an unrivalled uptime record and sophisticated security inbuilt as standard. Secure Trading’s payment gateway sits between our website and bank and encrypts all credit and debit card data and ensures that the information cannot be read by anyone else.